Refund & Cancellation Policy

Last Updated: 24 August 2026

⚠️ DAIMA Global ke saare products digital, instant-download PDF files hain. Digital nature ki wajah se, ek baar download link access ho jaane ke baad, hum refund provide nahi kar sakte — sirf kuch specific situations ko chhodkar (neeche dekhein).

1. No Returns Policy

Chunki hamare products digital downloads hain (printable PDF planners), inhe "return" nahi kiya ja sakta jaise physical products hote hain. Ek baar aap successfully purchase kar lete hain aur download link mil jaata hai, transaction final maana jaata hai.

2. Refund Kab Milega

Hum refund provide karenge in cases mein:

Agar payment successful hui lekin aapko download link/product access nahi mila (technical error ki wajah se)
Agar aapko duplicate charge lag gaya ho (ek hi order do baar charge ho gaya ho)
Agar file corrupt hai ya khulti nahi hai aur hum use fix nahi kar paate

3. Refund Kaise Request Karein

Agar upar wali koi situation apply hoti hai, toh purchase ke 7 din ke andar humein email karein: care.daimaglobal@gmail.com — order details (email/phone jisse purchase kiya, product name, payment date) ke saath.

4. Refund Processing Time

Approved refunds Razorpay ke through original payment method mein 5-7 working days ke andar process kiye jaayenge.

5. Cancellation Policy

Chunki products instant digital download hote hain, order place hote hi processing turant shuru ho jaati hai — isliye order "cancel" karna technically possible nahi hai ek baar payment complete ho jaaye.

6. Galat Product Kharida Ho Toh?

Agar aapse galti se galat product select ho gaya (jaise Pregnancy Pack ki jagah Twin Pack), humse turant contact karein — hum case-by-case basis par madad karne ki koshish karenge, though guarantee nahi de sakte.

Sampark Karein

Kisi bhi refund ya order related sawaal ke liye: care.daimaglobal@gmail.com — hum 24-48 ghante mein jawab denge.